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Return or Exchange Policy
How to Return or Exchange a previous jewelry purchase from Silver Insanity
Return or Exchange Policy
I want you to be happy with your purchase! :)
Common Return Reasons:
I want to exchange my ring for a different size
I received a defective item. I want to exchange my defective item for one in perfect condition
I don't like my item. I want to exchange it for something else from your collection.
I don't like my item. I want a refund.
Common Return Questions:
How much time do I have to return something?
What do I include in the Return?
Where do I mail the return to?
Do I need a return authorization #?
How much time do I have to return something?
Amount of Time to Return Order:
- Return within 30 days of purchase for refund
- Return within 60 days of purchase for gift certificate
- Exchange within 60 days of purchase for another item
What do I include in the Return?
Return Requirements:
- Item is in Original condition
- Include Copy of Receipt or just the Order # with the return
If you do not have any of this information then just include the exact address that the package was mailed to and
I'll take it from there.
- Return items in a box (not a bubble mailer - they aren't tough enough)
*When exchanging items that were not defective, please include $3.00 (check, cash, or money order) for return shipping.
Where do I mail the return to?
Return Address:
Silver Insanity
PO Box 1401
Mountain View, AR 72560
Do I need a return authorization #?
No, a return authorization # is not needed.. Just follow the return directions.
I want to exchange my ring for a different size.
Sure, you can.
First, you need to e-mail me and let me know about what size you need so that I can set the ring aside for you.
Send the following information:
Order # (If you don't have the order # then just include the address that the package was mailed to.)
Name and size of ring that you want to send back
Size of ring that you want us to send to you
E-mail this information to: orders@silver-insanity.com
Once we have set the replacement ring aside for you then you can send back the ring that you do not want as long as it meets this requirement:
The ring is in original condition
If the ring is in original condition then just mail it back to us along with:
$3.00 (check, cash, or money order) - for Return shipping
Copy of Receipt or just the Order # with the return
If you do not have any of this information then just include the exact address that the package was mailed to and
I'll take it from there.
Return it in a box (not a bubble mailer - they aren't tough enough)
Return to:
Silver Insanity
PO Box 1401
Mountain View, AR 72560
I received a defective item. I want to exchange my defective item for one in perfect condition
Please send me an e-mail so that I can take care of this ASAP. (My apologies)
Send the following information:
Order # (If you don't have the order # then just include the address that the package was mailed to.)
Name of the item that is defective
E-mail this information to: orders@silver-insanity.com
If you do not get a response within 24 hours or you are not happy with the way the problem was handled, please send the complaint to:
jj@silver-insanity.com
I don't like my item. I want to exchange it for something else from your collection.
I will gladly exchange the item for you.
Please ensure that the item meets these requirements:
The item is in original condition
The item was purchased less than 60 days ago
If the item meets these requirements then browse our website:
WWW.SILVER-INSANITY.COM
for an item that you'd like to exchange for.
Please return the item that you do not want along with:
Order # (If you don't have the order # then just include the address that the package was mailed to.)
Name of the item that is being returned
Name of the item that you want to exchanging for or I can just send you a gift certificate towards your next purchase
Return to:
Silver Insanity
PO Box 1401
Mountain View, AR 72560
I don't like my item. I want a refund.
Sure, I can issue a refund if:
The item was purchased less than 30 days ago.
The item is in original condition
Or I can issue a gift certificate if:
The item was purchased less than 60 days ago and is in original condition
Please return the item along with:
Order # (If you don't have the order # then just include the address that the package was mailed to.)
Name of the item that is being returned
Reimbursement Method: Refund (30 days) or Gift Certificate (60 days)
Return to:
Silver Insanity
PO Box 1401
Mountain View, AR 72560
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